A: In the United Kingdom some items, for example, 'T-Shirts' at £17.95 are below the required VAT level. In other cases you may be required to pay some VAT on collection. If you do have to pay VAT on any "Guernsey Harley-Davidson" product simply faxing the VAT receipt will ensure that we re-credit your account.

Customers outside of the UK will not benefit from our VAT free offer. You will be responsible for any sales tax, VAT and import duties. Guernsey Harley-Davidson will not refund any taxes to non-UK delivery addresses or non-UK credit card addresses.

Q: How long will it take for my goods to arrive?

A: All orders that we receive will be with you within 2 weeks if the parts are in stock at Harley-Davidson®. Most items will be insured and "trackable" and not withstanding restraints caused by post-office limitations, Force Majeure, strikes, general acts of god or the devil, we will deliver on time.

Q: Can I order parts that are not listed in the catalogue?

A: Yes various engine parts or seasonal clothing may not be listed but can be ordered by part number on our direct phone hotline. Please see the contacts section. Payment can be made by cheque, postal order or credit card. No items will be dispatched without receiving cleared funds.

Q: What happens if I order the wrong part?

A: If the part and packaging are still in prime resalable condition we will refund and re-order for you.

Q: I live outside of the UK how much import duty will I be required to pay?

A: You will need to contact your country's authorities and enquire with them. In many countries we expect that you can still make a significant saving.

Q: How much will I have to pay for post and packaging if I live outside the UK?

A: We have many thousands of items listed and they will all be different amounts to post. Please call us for an approximate cost. This may be slightly more or less than the exact amount but it will be an amount that we agree on beforehand and prior to processing your order.

Q: How can I contact you?

A: Feel free to contact us using any of the methods below:
Guernsey Harley-Davidson
Church Road
St Sampson's
Guernsey
GY2 4LN

T: + 44 (0) 1481 247934
F: + 44 (0) 1481 248173

UK Local Rate: 08704 123211

Email: admin@guernseyharleydavidson.com